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Terms & Conditions of Sale
1.1 These terms and conditions shall govern the sale and purchase of products through our website.
1.2 You will be asked to give your express agreement to these terms and conditions before you place an order on our website.
1.3 This document does not affect any statutory rights you may have as a consumer
2.1 In these terms and conditions:
(a) "we" means Mahmayi Office Furniture LLC and Mahmayi Middle East Fz Co; and
(b) "you" means our customer or prospective customer,
and "us", "our" and "your" should be construed accordingly.
3. Order process
3.1 The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer.
3.2 No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3.
3.3 To enter into a contract through our website to purchase products from us, the following steps must be taken: you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; if you are a new customer, you have the option of creating an account with us and logging in; or checkout as guest; or if you are an existing customer, you must enter your login details; once you place the items in your shopping cart, you must select your preferred method of payment and confirm your order and your consent to the terms of this document; in case you choose to pay by credit card you will be transferred to our payment service provider's website, and our payment service provider will handle your payment; we will then send you an initial acknowledgement; and once we have checked whether we are able to meet your order, we will either send you an order confirmation at which point your order will become a binding contract or we will confirm by email that we are unable to meet your order; in case you choose to pay by cash before delivery, or credit card before delivery we will send you a proforma order and your order will become a binding contract only if and when the funds are received via our employee or agent; in case you choose to pay by cheque before delivery your order will become a binding contract only if and when the funds are received in our bank account; please review our payment and security as well as shipping and delivery page for more information
3.5 We try our best to deliver products as they appear on the site but we do not guarantee exactness of the finish or appearance of the final product ordered by you through the Website. We disclaim any guarantees of the exactness of the finish or appearance of the final product ordered by the user over and above generally acceptable standards of the same. All pictures, dimensions, sizes and colours in our catalogues and websites are illustrative and not exact
4.1 The following types of products are or may be available on our website from time to time: Office Furniture, Steel Office Furniture, Office Partitions and Cubicles, Safes & Vaults, Chairs & Seating.
4.2 We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.
4.3 We try our best to deliver products as they appear on the site but we do not guarantee exactness of the finish or appearance of the final product ordered by you through the Website. We disclaim any guarantees of the exactness of the finish or appearance of the final product ordered by the user over and above generally acceptable standards of the same. All pictures, dimensions, sizes and colours in our catalogues and websites are illustrative and not exact
5.1 Our prices are quoted on our website.
5.2 We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.
5.3 All amounts stated in these terms and conditions or on our website are stated inclusive of VAT
5.4 It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.
5.5 In addition to the price of the products, you will have to pay a delivery charge depending on the order value and the delivery location, which will be notified to you before the contract of sale comes into force. Please review our Shipping & Delivery and Payment & Security pages
6.1 You must, during the checkout process, pay the prices of the products you order.
6.2 Payments may be made by any of the permitted methods specified on our website from time to time.
6.3 If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.
6.4 If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:
(a) an amount equal to the amount of the charge-back;
(b) all third party expenses incurred by us in relation to the charge-back including charges made by our or your bank or payment processor or card issuer;
(c) an administration fee of AED 100.00 including VAT; and
(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 6.4 (including without limitation legal fees and debt collection fees),and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 6.4.
7. Credit accounts
7.1 If we agree to open a business account for you, you will be able to pay in arrears, in accordance with the provisions of this Section 7.
7.2 If you hold an account, then upon or following the dispatch of products, we will send to you an invoice for payment of the price of those products, and you will pay such invoice within agreed following the date of our delivery note
7.3 Business accounts will be subject to such credit limits as we may notify to you from time to time.
7.4 If you do not pay to us any amount properly due under or in connection with these terms and conditions in full and on time, we may:
(a) charge you interest on the overdue amount at the rate of 24% per year above which interest will accrue daily until the date of payment and be compounded at the end of each calendar month; or
(b) claim interest and statutory compensation from you pursuant to UAE law without prejudice to our other legal rights or rights under these terms and conditions.
8.1 Our policies and procedures relating to the delivery of products are set out in this Section 8 and in our delivery and shipping policy.
8.2 We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.
8.3 We will use reasonable endeavours to deliver your products on or before the date for delivery set out in the order confirmation or, if no date is set out in the order confirmation for items in stock, within 14 days following the date of the order confirmation; however, we do not guarantee delivery by this date.
8.4 We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 90 days following the later of receipt of payment and the date of the order confirmation.
8.5 We will only deliver products to addresses on the UAE mainland.
9. Distance contracts: cancellation and credit notes
9.1 This Section 9 applies if and only if you offer to contract with us, or contract with us, as a consumer - that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.
9.2 You may withdraw an offer to enter into a contract with us through our website or cancel a contract entered into with us within 3 working days of order submission
9.3 In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 9, you must inform us of your decision to withdraw or cancel (as the case may be) by sending an email to [email protected] You may inform us by means of any clear statement setting out the decision. In the case of cancellation, you may inform us using the cancellation form that we will make available to you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.
9.4 If you wish to cancel a contract after a product is delivered on the basis described in this Section 9, you must return the products back to us or a person authorised by us to receive them within 5 working days from the delivery date. The product must be unused, in its original packaging and accompanied by the invoice or receipt. You must comply with your obligations referred to in this Section 9 without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products.
9.5 If you cancel an order in accordance with this Section 9, you will not receive a refund and only a credit note will be issued provided you return the products back to us or a person authorised by us to receive them within 5 working days from the order date. The product must be unused, in its original packaging and accompanied by the invoice or receipt. If the products are not delivered, you will receive full refund of the amount you paid to us in respect of the order provided you cancel the order within 3 working days of order submission
9.6 If the value of the products returned by you is diminished by any amount as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products, we may recover that amount from you up to the contract price. We may recover that amount by deducting it from any amount due to you via credit note or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be "beyond what is necessary to establish the nature, characteristics and functioning of the products" for these purposes.
9.7 We will refund money using the same method used to make the payment. In any case, you will not incur any fees as a result of the refund.
9.8 We will process a credit note due to you as a result of a cancellation on the basis described in this Section 9 within the period of 14 days after the day on which we receive the returned products or (if earlier) after the day on which you supply to us evidence of having sent the products back. If we have not sent the products to you at the time of withdrawal or cancellation, we will process a refund due to you without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the withdrawal or cancellation provided it is within 3 working days after order submission. If it falls after the third working day we will process a credit note which is valid for 6 months from the date of issuance
9.9 You will not have any right to cancel a contract as described in this Section 9 insofar as the contract relates to:
(a) assembled products delivered by us unless the item has a manufacturing defect. We reserve the right to determine defects and repair or replace the defective item at our discretion as per our internal procedures
(b) assembled products collected by the customer unless the item has manufacturing defect. We reserve the right to determine defects and repair or replace the defective item at our discretion as per our internal procedures
(c) knocked-down or unassembled products delivered to the customer or collected by the customer unless jointly inspected by us and customer at the time of transfer
(d) supply of products damaged by air, sea or road transit organized by the customer
(e) supply of products for which signature on our invoice or delivery note is complete
(f) after the 3rd working day or beginning of the 4th working day from order submission beyond which credit note will be issued on the basis described in this section 9
(g) the supply of products delivered to the customer or collected by the customer which are marked as sale / stock clearance / promotion
(h) the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control and which may occur during the cancellation period;
(i) the supply of goods which are liable to deteriorate or expire rapidly;
(j) the supply of non-prefabricated goods that are made on the basis of an individual choice of or decision by you, or goods that are clearly personalised;
(k) the supply of goods which are, according to their nature, inseparably mixed with other items after delivery
(l) supply of goods for which the delivery has been postponed or extended
10. Risk and ownership
10.1 The products you purchase from us will be at your risk from the time that they come into your physical possession or the physical possession of a person identified by you to take possession of the products.
10.2 Ownership of a product that you purchase from us will pass to you upon the later of:
(a) delivery of the product; and
(b) receipt by us in cleared funds of all amounts due in respect of the product (including delivery charges).
10.3 Until ownership of a product has passed to you, you will possess the product as our fiduciary agent and bailee.
10.4 If you are business customer, then until ownership of a product has passed to you:
(a) you must store the product separately from other goods; and
(b) you must ensure that the product is clearly identifiable as belonging to us.
11. Warranties and representations
11.1 You warrant and represent to us that:
(a) you are legally capable of entering into binding contracts;
(b) you have full authority, power and capacity to agree to these terms and conditions;
(c) all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading; and
(d) you will be able to take delivery of the products in accordance with these terms and conditions[ and our delivery policy].
11.2 We warrant to you that:
(a) we have the right to sell the products that you buy;
(b) the products we sell to you are sold free from any charge or encumbrance, except as specified in these terms and conditions;
(c) you shall enjoy quiet possession of the products you buy, except as specified in these terms and conditions;
(d) the products you buy will correspond to any description published on our website; and
(e) the products you buy will be of satisfactory quality.
11.3 All of our warranties and representations relating to the supply of products are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 12.1, all other warranties and representations are expressly excluded.
12. Limitations and exclusions of liability
12.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law,
and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.
12.2 The limitations and exclusions of liability set out in this Section 12 and elsewhere in these terms and conditions:
(a) are subject to Section 12.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
12.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
12.4 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
12.5 We will not be liable to you in respect of any loss or corruption of any data, database or software, providing that if you contract with us under these terms and conditions as a consumer, this Section 12.5 shall not apply.
12.6 We will not be liable to you in respect of any special, indirect or consequential loss or damage, providing that if you contract with us under these terms and conditions as a consumer, this Section 12.6 shall not apply.
12.7 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
12.8 Our aggregate liability to you in respect of any contract to purchase products from us under these terms and conditions shall not exceed the greater of:
(a) AED 1000/-; and
(b) the total amount paid and payable to us under the contract.
13. Order cancellation
13.1 We may cancel a contract under these terms and conditions immediately, by giving you written notice of termination, if:
(a) you fail to pay, on time and in full, any amount due to us under that contract; or
(b) you commit any material breach of that contract.
13.2 You may cancel a contract under these terms and conditions immediately, by giving us written notice of termination, if we commit any material breach of that contract.
13.3 If you are a business customer, we may cancel a contract under these terms and conditions by written notice to you if:
(a) you cease to trade;
(b) you become insolvent or unable to pay your debts within the meaning of the insolvency legislation applicable to you;
(c) a person (including the holder of a charge or other security interest) is appointed to manage or take control of the whole or part of your business or assets, or notice of an intention to appoint such a person is given or documents relating to such an appointment are filed with any court;
(d) the ability of your creditors to take any action to enforce their debts is suspended, restricted or prevented, or some or all of your creditors accept, by agreement or pursuant to a court order, an amount of less than the sums owing to them in satisfaction of those sums; or
(e) any process is instituted which could lead to you being dissolved and your assets being distributed to your creditors, shareholders or other contributors.
13.4 We may cancel a contract under these terms and conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.
14. Consequences of order cancellation
14.1 If a contract under these terms and conditions is cancelled in accordance with Section 13:
(a) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;
(b) you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and
(c) all the other provisions of these terms and conditions will cease to have effect, except that Sections 1.3, 6.4, 7.2, 7.4, 10, 12, 17, 18, 19, 20, 21 and 22 will survive termination and continue in effect indefinitely.
15.1 These terms and conditions shall not constitute or effect any assignment or licence of any intellectual property rights.
15.2 These terms and conditions shall not govern the licensing of works (including software and literary works) comprised or stored in products.
15.3 These terms and conditions shall not govern the provision of any services by us or any third party in relation to the products (other than delivery services).
16.1 We may revise these terms and conditions from time to time by publishing a new version on our website.
16.2 A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.
17.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions[ - providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions].
17.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
18. No waivers
18.1 No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.
18.2 No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any breach of that provision or any other provision of that contract.
19.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
19.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
20. Third party rights
20.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
20.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.
21. Entire agreement
21.1 Subject to Section 12.1, these terms and conditions, together with our payment and delivery and shipping policy and our payment policy, shall constitute the entire agreement between you and us in relation to the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.
22. Law and jurisdiction
22.1 These terms and conditions shall be governed by and construed in accordance with Judicial Authority Law.
22.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Dubai International Financial Centre (DIFC) Courts.
23. Statutory and regulatory disclosures
23.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.
23.2 These terms and conditions are available in the English language only
23.3 Mahmayi Middle East Fz Co is registered as FZ Company with limited liability in Jebel Ali Free Trade Zone in 2004 and our registration number is 00998
23.4 Mahmayi Middle East Fz Co is subject to Provisions of the Implementing Regulations 1/99 Issued Pursuant to Law No 2 of 1986 of HH Sheikh Maktoum Bin Rashid Al Maktoum, the then ruler of Dubai and implementing regulations issued thereunder by the Jebel Ali Free Zone Authority
23.5 Mahmayi Office Furniture LLC is registered as a limited liability company in Dubai with the Dubai Economic Department in 1985 and our trade license number is 202093
23.6 Mahmayi Office Furniture LLC is subject to the applicable provisions of the UAE Federal law No 8 of 1984 as amended, or of its Articles of Association
24. Our details
24.1 This website is owned and operated by Mahmayi Middle East Fz Co and Mahmayi Office Furniture LLC.
24.2 We are registered in JAFZA under registration number 04989, and our registered office is at Warehouse No FZS1AD02, PO BOX 13897 Dubai, UAE and Tel +97142212358
24.3 We are registered in Dubai Economic Department under registration number 202093 and our registered office is at Shop 7 and Shop 8 Dubai Pearl Building, Baniyas Square Street 18A, PO BOX 13897 Dubai, UAE and Tel +97142212358
24.4 Our principal place of business is at Office 1304, Dubai Pearl Building, Baniyas Square Street 18A, PO BOX 13897 Dubai, UAE and Tel +97142212358
24.5 You can contact us by writing to the business address given above, by using our website contact form, by email to [email protected] or by telephone on +97142212358.